![]() If you are trying to remove Sophos and being requested to enter a password for Tamper Protection, please reach out to the Sophos Support business area for assistance (as this is not Sophos Home related). for Facebook Search online for: Remove YouTube Recommended Videos. Note: Sophos Home does not use a Tamper Protection password. Please see: Disabling Tamper Protection when the Sophos Home user interface is not available. What if I cannot access the Sophos Home UI, or the above listed steps do not work? 6 hours ago Updated Applies to: Sophos Home for Windows Why cant I install/uninstall Sophos Home: You may encounter any of the following issues with. Click OK on the Remove Device dialog box to confirm the deletion of the device. Click on the device that you want to delete, in the below example we wish to remove the device named MacBook Pro. When finished, turn Tamper Protection back on (otherwise, it will auto re-enable after 4 hours, or on reboot). How do I manually remove Sophos home Instructions Sign in to your Sophos Home Dashboard. Perform any troubleshooting steps needed (such as restarting or modifying services, folders, files). Note: you might need to enter your computer's Administrator password to proceed (you can click "More choices to choose alternate authentication types such as "Pin" if they are setup but must authenticate with the current account) Once the endpoint opens, click on Help at the bottom leftĬlick on the Troubleshooting arrow to display the advanced settingsĬlick on the slider button next to Tamper Protection to disable it (will turn gray) Product and Environment Sophos Central Windows Endpoint Sophos Central Windows Server Symptom During the installation, you encounter the following error message in the SophosCloudInstaller log: 'ERROR : Certificate chain could not be built to a trusted root authority: C:\Users\ADMINI1\AppData\Local\Temp\2\SophosSetup-645298567\Setup.exe'. It will not show up under a Standard User account.ĭouble click on the system tray Sophos Home shield Note: The slider will only appear when logged in with an Administrator account. (Otherwise, it will automatically re-enable as soon as a reboot takes place, or after 4 hours of it being disabled). Any troubleshooting requiring disabling/modifying services, folders and components will need tamper protection off, otherwise a message such "Access denied" will be triggered.Įnsure to re-enable Tamper Protection after troubleshooting. ![]() Tamper Protection may need to be manually disabled in order to troubleshoot issues related to Sophos Home. How can I disable Tamper Protection to troubleshoot issues? It is controlled via the Sophos Home endpoint and can be disabled in order to troubleshoot problems. Tamper Protection is a Sophos Home Windows feature that prevents unauthorized changes to Sophos Home components/logs/files/folders. Applies to Sophos Home for Windows What is Tamper Protection?
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